FAQ

Frequently Asked Questions

Is engraving really free?

Yes! Free engraving is included with every award purchase. There are no setup fees or hidden charges.

How long does production take?

Most orders are produced within 1-3 business days. Custom or complex orders may take longer.

Can I order for a team or group?

Absolutely! We specialize in team orders. You can upload a spreadsheet with individual names, or we can help you set up your order. Each item can be personalized differently.

What if I make a mistake on my engraving text?

Contact us immediately at sales@decadeawards.com or 509-474-9530. If your order hasn't been engraved yet, we can make changes.

Do you offer rush shipping?

Yes! We offer expedited shipping options at checkout. Contact us for last-minute orders and we'll do our best to help.

What's your return policy?

Since items are personalized, we cannot accept returns on engraved products unless there's a manufacturing defect or error on our part. Please review your text carefully before ordering.