FAQ

Frequently Asked Questions

Engraving Questions

I ordered one of your trophies on Amazon. How do I request the free engraved plate?
Fill out our simple Amazon Plate Request Form.

Is there any extra fee for engraving?
We proudly offer FREE engraving on all trophies and awards (additional engraving plates or positions can incur extra fees). We NEVER charge extra for additional lines or characters. Check the product description of your awards for details on number of engraving lines and limits.

Can I add extra lines or more characters per line than what is stated?
The number of engraving lines and characters/spaces per line are maximum guidelines. For most personalized items, we can add extra lines or characters per line but will make the text smaller for the engraving plate. Just ask or place additional engraving instructions in the "Additional Information" box. Some items do have strict maximum limits due to font availability or templates chosen.

Is the engraving centered?
Yes, we center justify all lines of engraving on the engraving plate or engraving area of your personalized item unless otherwise requested.

Do you engrave rings or jewelry?
No, we do not engrave rings or any jewelry. We recommend taking those items to a jeweler that can have them specially engraved for you.

Shipping Questions

How are your products shipped?
We typically use FedEx or UPS Ground, USPS First Class, or USPS Priority Mail shipping unless a customer specifies a different method. We offer FREE Ground Shipping on all orders over $95 within the continental USA. We can ship via air or expedited services at an additional cost.

What will it cost to ship my order?
Shipping and handling charges are based on the level of service chosen along with the weight and size of the packaged products. You can get a free quote by placing your items in the shopping cart and entering your zip code for the shipping quote. We offer FREE ground shipping on all orders over $95 shipped within the Continental United States. There is no code to enter — just order $95 or more (after any discounts) and select the Free Ground Shipping option for free delivery.

Do you ship outside the United States?
Yes! We ship internationally via FedEx. Our shipping rates include shipping method, brokerage fees, and the estimated duties and taxes.

Do you ship to APO/FPO Military addresses?
Yes, we ship to APO/FPO addresses via USPS Ground Advantage.

Do you ship to Canada?
Yes, we ship to Canada via FedEx Services.

Do you offer shipping insurance?
All awards and gifts are insured against loss and damage during shipping at no extra cost to you. If an item is received damaged, please notify us immediately along with pictures of the damage so a claim can be filed and replacement items can be sent. We cannot offer replacements or refunds on claims received more than 7 days after delivery. Please check your orders upon receipt of packages.

Ordering Questions

Can I order just 1 award?
Yes — our system is set up to take single orders and also large volume orders.

How do I order multiple trophies with different names?
The easiest method is to put "NAME / #" in the line for this information, then put the rest of the engraving information into the remaining lines (e.g., team name and year). In the additional names or Additional Information box, add each player's name and number, separated by a comma. Another option is to put "See engraving information sent via email" in the engraving line, order the number of awards you need, and then reply to the emailed order confirmation with your engraving file or text information. If we have any questions, we will contact you immediately for clarification.

Can I order by phone?
Yes, if you prefer not to order online, we can accept your order over the phone. Call us at 509-474-9530. All personalization information must still be sent by email to ensure correct spelling on the final product.

How do I know if my order was received?
Once your order is placed and payment is received, our system will email you immediately with an order confirmation. Please review it to make sure all shipping and engraving information is correct. If you do not receive an order confirmation, please contact us via email or telephone to confirm your order.

Do I have to pay sales tax?
Sales tax is automatically calculated and applied based on your shipping address in accordance with applicable state and local tax laws.

Will I be notified when my order is shipped?
Yes, we will send an email notification when your order is shipped. Sometimes these emails may be blocked by your email service. If you do not receive an email, check the order status link on the website for your order status and tracking number.

Can I track my shipment?
Yes, either by using the order status page on the website under your account or by clicking on the link in your emailed shipping confirmation.

When will I receive my back-ordered item?
Sometimes we run low on popular items. The typical time to fill a back order is 3–7 business days. If an item is on back order, we will give you the option of canceling that portion of your order or having the in-stock items ship immediately and the back-ordered item ship when it arrives. We include FREE Ground Shipping on all qualifying orders shipped partial or complete.

General Questions

Where are you located? Can I visit your store?
Yes! We are located in Spokane Valley, WA at 10020 E Sprague Ave. We have a showroom for local customers to see our products and to place or pick up orders as needed.

Do you offer a printed catalog?
No. We exclusively promote our catalog online. We are constantly adding new items so our product line is always the latest in the industry. Check the website for our current selection and sign up for our newsletters to receive updates on new products, sales, and discounts.

What if I have more questions?
Email us at sales@decadeawards.com and we will respond within 24 hours or sooner! You can also call us at 509-474-9530.